Please take a moment to read our terms so you have the peace of mind of knowing your contractual relationship with us both before and during your holiday.
- BOOKING CONDITIONS
Bookings made more than eight weeks in advance require a 30% deposit. Bookings made eight weeks or less in advance require full payment at the time of reservation. The Owner reserves the right to refuse any booking. The person who completes and signs the Booking form (the Guest) certifies that they are authorised to agree the Booking terms on behalf of all persons included on the Booking form (the Guests), that they are over 21 years of age and that they will take responsibility for the party occupying the property and notify the Owner if they are not a member of that party. Unless otherwise agreed in writing, the price for the holiday will be the price as set out on the website at the time of booking.
- PAYMENT AND DEPOSIT
The balance is due eight weeks before commencement of holiday. Where possible a reminder will be sent however the Guest is responsible for sending the payment by the due date regardless of whether a reminder is received. Any delay in receipt of the final balance may result in the booking being cancelled at the absolute discretion of the Owners. Unless the apartment is re-let, the Guest will be liable for the full amount. A refundable damage deposit of £200 will be added to the final balance due. This will normally be refunded within 14 days of completion of the holiday should no loss or damage be incurred. Guests’ liability for loss or damage is not limited to £200.
The property will be available from 3pm on the day of tenancy, and must be vacated and cars removed by 10am on the day of departure. The parking is required by cleaning and maintenance staff so we regret we cannot allow guests to park before 3pm on arrival day and beyond 10am on departure day. All accommodation must be kept and left in a clean and tidy state and all furniture returned to the place in which it was found on entry. The property is fully checked between lettings and any damage to the property or equipment is fully chargeable to Guests. The Owner reserves the right to charge Guests for extra cleaning costs where a property has not been left in a reasonable condition or where services provided such as electricity, gas or broadband have been abused. Personal property left by Guests can be forwarded upon receipt of a minimum handling fee of £5.00 + VAT. Unclaimed articles will be disposed of after a period of 28 days.
The period booked will be stated on the Booking Form provided to the Guest and cannot be exceeded unless the Owner gives prior written approval. It will commence at 3pm on the first day of rental and end at 10am on the day of departure. The Guest will be liable for any cost of whatever nature incurred because of an unauthorised extension. The guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).
No pets or other animals are permitted.
Smoking is not permitted in any part of the apartments.
- CAR PARKING
Two car parking spaces are provided for each of the apartments. Guests should ensure that their cars only occupy the spaces designated for their apartment and do not block other car parking spaces. Visitor parking is not permitted. Cars are parked entirely at the Guests’ own risk. If your car is particularly large, you may wish to check with us before booking as we do not guarantee spaces are suitable for all vehicles.
A booking can only be cancelled prior to the start of a holiday. As soon as the deposit is received, the Guest is liable for payment of the full balance of the rent. Cancellation, for any reason, should be advised immediately by telephone and confirmed in writing within 5 days. The Owner will try to re-let the holiday at full cost (or reduced rate if applicable) and if successful will only charge a £25 administration cost (plus the difference between full cost and reduced rate if applicable). If the Owner is unable to re-let the property for any reason, the Guest will be liable for the full charge due on the appropriate day. We strongly recommend that you take out Cancellation Insurance when booking your holiday.
- METHOD OF PAYMENT
Payments may be made by bank transfer (details on request), credit/debit card or PayPal. We do not add an extra charge for credit card payments. We regret we cannot accept cheques. Any charges for handling bank transfers (including overseas transfers) or any other payments will be passed on to the Guest who is liable to reimburse the Owner within seven days of notification.
- NON-AVAILABILITY OF PROPERTY
If due to circumstances beyond the Owner’s control the property is unavailable because of fire, flooding etc., or the property becomes unsuitable for letting, all monies will be refunded and the Owner will not be under any further liability to the Guest.
- ALL GUESTS AGREE
– To pay in full for any breakages or damage caused by the guest.
– Not to cause any nuisance to neighbours.
– To allow the Owner reasonable access to the property.
– To pay for gas, electricity or broadband charges that the Owner believes to be due to excessive use.
– Not to smoke or allow animals in the property.
– Not to do anything to void any insurance policy on the property.
– To observe any general rules and regulations applying to the property in particular to read and follow the guidance regarding fire hazard and safety.
– To leave the property in the condition in which you found it on entry.
– Not to part with possession of the property, or share it, except with those shown on the Booking Form.
– Not to sell or transfer the booking to another party without the Owner’s prior written agreement (agreement at the Owner’s absolute discretion).
– Not to exceed the total number of people stipulated in the property description. A cot may be occupied by a child aged 30 months or under.
All persons booking a property must be over the age of 21 years. Bookings cannot be accepted from all male or all female parties more than 2 in number, or for groups of 3 or more single people under 21 years of age.
- EXTRA PERSONS
Under no circumstances may the number or names of persons occupying the apartment differ from what is indicated on the Booking Form. The accommodation is let for the specified number of guests only. The name of each occupant is to be listed on the Booking Form together with the ages of those under 21 years and there is to be no alteration to this list without the prior consent of the Owner. A cot may only be occupied by a child aged 30 months or under.
- WIRELESS BROADBAND
Wireless broadband is available at no extra charge. It is subject to a reasonable use policy.
- THE OWNER
The Owner is Bigglesworth Investments Limited (registered in England and Wales No. 5701013) Registered Address at An Mordros, Parc Owles, Carbis Bay, St Ives, Cornwall TR26 2RE. The Director for all communications is Fiona Batchelor.
All properties are let on the basis that the accommodation is for holiday use only and that no rights to remain in the accommodation exist for the Guest or any person accompanying him/her on holiday.
Whilst every effort has been made to describe the property as fully as possible, the Owner cannot be held responsible for any disappointment caused where a customer has differing expectations to those in the description.
The Owner cannot accept responsibility for work taking place outside the boundary of the property nor for any noise or nuisance arising from works over which the Owner has no control.
The Owner cannot accept liability for events that occur outside their control, such as normal breakdown of domestic appliances, plumbing, wiring or damage resulting from exceptional weather conditions. Once advised of a problem, immediate action will be taken to try to effect a speedy solution, minimising inconvenience caused. Complaints/problems should be reported to the Owner as soon as possible during occupation of the property. Any complaints received on departure or when you return home cannot be dealt with, as it is not possible to correct or investigate effectively at that time.
- BREACH OF CONTRACT
Breach of any of these conditions shall entitle the Owner to resume possession forthwith.
Any dispute shall be governed by the non-exclusive law and jurisdiction of the English Courts.
Invalidation or voiding of any clause in this contract shall not invalidate any other clauses which shall remain in full force.